The solution is a customer care booking and resource allocation system.

It is designed for Service administrators who take requests for allocation of a resource or job requirement from their customers, and need to manage increasing workloads.

The bookings system allows a very large volume of customer bookings to be taken via multiple customer touch points (phone, web, email, fax).

The bookings system also allows a resource to be matched, allocated and confirmed in one integrated cycle whilst linking with finance and payroll systems. The specific features are:

Applicable Industries:

1. Room bookings

2. Mental Health Workers / Social Care workers/ Nurses / Bank Staff resource placements

 

Contact Greymount for a demo.